foodpanda gives Pakistan's riders a driving safety score
The Rider Safety feature, built with analytics firm Sentiance, reads phone sensors during shifts and shows each rider a Safe Trip Rate. foodpanda says the score has no automated effect on pay or order allocation.
Delivery
foodpanda
foodpanda Pakistan has added a Rider Safety feature to its delivery partner app that scores how safely riders drive during active shifts. The company announced the launch on 20 October. It was developed with Sentiance, a behaviour analytics provider whose software development kit is embedded in the rider app.
The analysis runs on the rider's phone, using GPS, accelerometer and gyroscope data. foodpanda says this protects privacy, limits battery use and asks nothing extra of riders.
A score in the Safety Center
A new Safety Center in the app shows each rider a personal Safe Trip Rate, along with recommendations for improving. Riders with lower safety scores are identified and offered guidance. The company states that the score has no automated effect on performance metrics, order batching or earnings.
“The physical safety and wellbeing of our delivery partners is a top priority for foodpanda”
That promise on pay is the part riders will watch, because in gig work an unexplained number can quietly turn into a ranking. The announcement does not say how the score is calculated or whether riders can contest it.
Beyond workshops and kits
foodpanda's earlier safety work in Pakistan has been more conventional. In a December 2025 release, the company said its programme here includes safety workshops and traffic rule refreshers, safety kits with reflective decals, free 24 hour accident insurance for delivery partners, and joint initiatives with government agencies and traffic authorities. The same release said accidents among delivery partners across its Asia Pacific fleet had fallen 30 percent since 2023, though it gave no figures for Pakistan.
In early July the company announced 2,500 rest stations at partner restaurants in Karachi, Lahore and Islamabad during the summer heat. In August it signed an agreement with itel Pakistan to equip eligible riders with smartphones at no cost. The new feature differs because it draws on data from the rider's own phone.
Sentiance has described a similar in app telematics rollout with talabat, another brand of foodpanda's parent Delivery Hero, in the Middle East and North Africa. Its own goal is to cut claims and fatalities among delivery riders by 30 to 40 percent, a target rather than a result.
